Alnur USA  Tours and other suppliers of ground transportation, accommodations, meals or other services shall not be responsible or liable for any damage, death, loss, injury or accident to persons and property in connection with above services resulting directly or indirectly from any occurrence or conditions beyond their control, included but no limited to defects and breakdown or substitution of equipment, strikes, theft, acts of government or other authorities, war, terrorism, riots, fire or as a result of natural disasters.

Alnur USA  and affiliates will not be responsible or liable for any inconvenience and damages due to failure in following instructions, including baggage handling, check in and out at airports, missing any part of the package, missing persons due to their negligence or delay at any time during Hajj tour, or due to improper visas, documents and passports .

The Responsibility of  Alnur USA acts as agents and protector for the passengers’ rights in making arrangements for the land packages, hotels, buses, or any service in connection with the tour and assumes no liability whatsoever for injury, damage, loss, luggage, accidents, delay irregularity which may be occasioned either by reason or defect, though the acts of GOD, dangerous incidents in the air, sea, land, fire, breakdown of machinery or equipment, acts of government or other authorities de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots ,theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any loss or damage resulting from improper passports, visas, or other documents. Alnur USA  will accept no responsibilities for loss or additional expenses due to delay or changes in schedule or other causes. Alnur USA  shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connection with such service. Alnur USA  shall not be responsible for the failure to follow instructions, including but not limited to check-in and delay, loss of luggage or personal belongings (Medicine). It is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of Alnur USA and its affiliates. They will also not be responsible for any person (s) missing and part of the Program due to his negligence or delay or absenteeism for any time during the tour and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover, no charges or upgrades in the Program chosen will be the honored after departure as well as no refund will be given for any services rendered not utilized.

INSURANCE: According to Heaven Tours, Inc.’s  terms & condition, we advise customers to consider Travel Insurance policies for all the trips for an additional fee.

Price Change: Prices are subject to change due to the recent fluctuation in related economies. Without advanced notice.